I build the systems, research practices, and design strategy that help teams create better product experiences — and the AI-enabled workflows that move ideas quickly from insight to implementation.
View my workHealthcare, Enterprise SaaS, Telecom, Public Safety, Consumer
Selected product stories about research-led strategy, complex workflows, and AI-assisted delivery.
Building an AI-Assisted Design Pipeline
Built a governed delivery model connecting research synthesis, AI prototyping, design-system validation, Storybook, QA, and engineering implementation, reducing design-to-handoff from 12 weeks to 6 to 8 weeks.
Reimagining Treatment Readiness for Oncology Operations
Reframed treatment readiness from a queue-level workflow into a readiness-driven decision-support model, shifting from transaction-based dispensing to planning-based clinical operations.
Building the Research and Design Practices Behind Better Product Decisions
Built repeatable research and design practices across AT&T, Digital.ai, and McKesson, including ResearchOps, customer access, problem framing, design critique, and product lifecycle integration.
A broader look at the systems and experiences I've helped shape.
Redesigning Online Self-Service at Scale
Research-led redesign of AT&T's primary support destination. +20% CSAT · 5–12% fewer support calls · +5M monthly visitors.
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Account Access Built Around First Responder Tasks
Led research and design strategy for a FirstNet account experience. SUS 95 mobile · 91 desktop · 1M+ subscribers · 10K+ agencies.
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Game UX & Child-Safe Commerce Systems
Browser-based MMO for 9M+ users. Child-safe commerce, virtual currency, parent consent, and safe social systems.
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Safe Registration for Children, Teens, and Parents
COPPA-aware registration framework for age-based routing, parent consent, and account activation across Cartoon Network properties.
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Supplier Dispute Workflow for Financial Recovery
Supplier chargeback workflow with guided dispute reason, document upload, activity log, and audit history.
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Advertising ROI Analytics for Property Managers
Lead attribution, source-level ROI, conversion visibility, and cost-per-lease tracking for multifamily advertisers.
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