I build the research, design, and AI-enabled workflows that turn insight into better product experiences, faster.
View my workHealthcare, Enterprise SaaS, Telecom, Public Safety, Consumer
Selected product stories spanning research, strategy, AI product experiences, and AI-assisted delivery.
Building an AI-Assisted Design Pipeline 🔒 Password protected
Built a governed AI-assisted delivery model connecting research synthesis, rapid prototyping, and implementation-ready code — validated by UX, with Engineering handoff and Alpha implementation next.
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Optimizing Centralized Medication Purchasing Across 84 Locations 🔒 Password protected
Modeled a 175-order-per-day purchasing workflow into Lynx, giving centralized buyers a way to reconcile site demand, warehouse inventory, and new purchasing — live and in use for nearly a year.
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Redesigning Online Self-Service at Scale
Research-led redesign of AT&T's primary support destination. +20% CSAT · 5–12% fewer support calls · +5M monthly visitors.
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Account Access Built Around First Responder Tasks
Led research and design strategy for a FirstNet account experience. SUS 95 mobile · 91 desktop · 1M+ subscribers · 10K+ agencies.
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Game UX & Child-Safe Commerce Systems
Browser-based MMO for 9M+ users. Child-safe commerce, virtual currency, parent consent, and safe social systems.
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Safe Registration for Children, Teens, and Parents
COPPA-aware registration framework for age-based routing, parent consent, and account activation across Cartoon Network properties.
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Supplier Dispute Workflow for Financial Recovery
Supplier chargeback workflow with guided dispute reason, document upload, activity log, and audit history.
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Advertising ROI Analytics for Property Managers
Lead attribution, source-level ROI, conversion visibility, and cost-per-lease tracking for multifamily advertisers.
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