I build the systems, research practices, and design strategy that help teams create better product experiences — and the AI-enabled workflows that move ideas quickly from insight to implementation.
See my workHealthcare, Enterprise SaaS, Telecom, Public Safety, Consumer
Recent work in AI-enabled delivery and complex healthcare workflows.
From design intent to production — faster
Built a VP-backed AI-assisted workflow connecting Figma, Figma Make, Figma MCP, Code Connect, GitHub Copilot, and Storybook, reducing design-to-handoff time from 12 weeks to 6–8 weeks.
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Finding the hidden work behind treatment readiness
Mapped oncology treatment readiness across clinical roles, EHR dependencies, and preparation work outside the platform. We found that 4 hours of manual preparation go into a 2-minute ordering action.
View case study Password protectedEarlier systems work across consumer, public safety, identity, and operations.
Consumer Self-Service at Scale
5M+ monthly visitors · +20% CSAT · 5–12% fewer support calls
Account Access for First Responders
1M+ subscribers · 10K+ agencies · SUS 95 mobile · regulated identity
COPPA-Compliant Identity for Children
9M+ users · +15% registration · COPPA-compliant design system
Game UX & Child-Safe Systems
Browser-based multiplayer game · 9M+ users · safe social features
Vendor Compliance Disputes Tool
Supplier chargeback workflow · audit history · 30% productivity increase
Lead Lift Management System
Lead attribution · conversion visibility · cost-per-lease tracking