Building the future of human-centered AI.
I help teams turn ambiguity into clear product direction — leading research, strategy, and cross-functional alignment, and translating complex workflows and AI opportunities into systems people can understand, trust, and use.
Product design, strategy, and research leader with 15+ years across healthcare, enterprise SaaS, DevOps, telecom, entertainment, and public safety. I design, craft, and lead — building AI product experiences, intelligent workflows, and human-centered AI systems, while creating the research, design, and delivery practices that connect insight to outcomes.
View My WorkLeading research, strategy, design, and team practices across complex product systems.
Turning discovery into product direction
I lead research programs that help teams move from open questions to confident product direction. Using customer interviews, contextual inquiry, behavioral analytics, concept validation, and AI-assisted synthesis, I surface validated problems before teams commit to a solution.
Designing for scale and complexity
I map workflows, roles, rules, and edge cases across complex systems. The goal is to give teams a clear model of the work so product decisions become easier to make, defend, and scale.
AI experiences people can understand, evaluate, and trust
I lead strategy and design for decision-support tools, intelligent workflows, and human-in-the-loop experiences. Using live AI prototypes, I help teams test ideas earlier and align before engineering commitment.
Building practices, not just products
I lead teams, mentor designers, and partner across product, engineering, and business stakeholders to shape product strategy and improve how work gets done. I build the research operations, design operations, and delivery practices that help teams move from insight to direction with more clarity, consistency, and momentum.
Selected product stories spanning research, strategy, AI product experiences, and AI-assisted delivery.
Building an AI-Assisted Design Pipeline 🔒 Password protected
Translated a leadership vision into a governed delivery model connecting research synthesis, live AI prototyping, design-system validation, and engineering implementation.
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Reimagining Treatment Readiness for Oncology Operations 🔒 Password protected
Reframed a legacy queue into a readiness-driven decision-support workflow — shifting from transaction-based dispensing to planning-based clinical operations.
View ProjectA broader look at the systems and experiences I've helped shape.
Redesigning Online Self-Service at Scale
Research-led redesign of AT&T's primary support destination. +20% CSAT · 5–12% fewer support calls · +5M monthly visitors.
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Designing Account Access for First Responders
Identity, registration, and account management for a secure public safety network. SUS 95 mobile · 1M+ subscribers · 10K+ agencies.
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Building Regulated Identity Patterns for Children
COPPA-compliant identity and registration framework at scale. +15% registration · 9M+ users.
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Project Exonaut: Game UX & Child-Safe Systems
UX lead for a browser-based multiplayer game serving 9M+ users. Designed onboarding, character customization, player rewards, safe social features, and parent-approved purchase flows.
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Vendor Compliance Disputes Tool
Supplier-facing dispute workflow for contesting chargebacks within strict time windows, with documentation tracking, structured reasoning, and audit history.
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Lead Lift Management System
B2B analytics platform for multifamily advertisers. Lead source attribution, conversion visibility, and cost-per-lease tracking for property managers.
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